Rules of La Carte VIP Membership Program
 
Rules of La Carte VIP Membership Program
These Membership Rules are binding on all holders of La Carte VIP Membership Cards operated by Délifrance (HK) Ltd. "The Company". By submitting application to become a La Carte VIP Member, the Applicant agrees to be bound by these Membership Rules (as may be in force from time to time) upon becoming a La Carte VIP Member.

  1. Membership
    1. Any person wishing to apply to become a La Carte VIP Member must complete the application form. The Company reserves the right to reject any application for membership in its sole discretion and without giving any reasons;
    2. An Applicant must complete all mandatory fields on the application form in full and the Applicant must provide true and accurate information. The Company will not process any incomplete or inaccurate forms;
    3. The Company reserves absolute right to modify La Carte VIP Membership structures, benefits and rules in the Company's sole discretion and may notify La Carte VIP Members of such amendments in any manners as it considers fit. All amendments will apply on all Membership;
    4. Misconduct, fraud, misuse of La Carte VIP Membership benefits or failure to follow these Rules may result in the immediate termination of Membership. The Company reserves absolute right with or without notice to terminate any Membership, the Company will not be liable for any loss or damage;
    5. The Company reserves absolute right to terminate La Carte VIP Membership at any time upon reasonable notice, if possible, without giving any reasons. All rights and privileges of VIP Members shall cease and the Company will not be liable for any loss or damage;
    6. La Carte VIP Members have no right to participate in the constitution, operation or management of the Membership nor any right in or any claim or any assets of the Membership;
    7. The Company will not replace / reissue La Carte VIP Membership Card if member loses / damages the card under normal circumstances, but the Company reserves the right of management depends on individual cases and the right to charge a reasonable administrative fee for captioned request;
    8. Not valid in University stores

  2. Délifrance Cash
    1. The maximum stored-value per La Carte VIP Membership Card is $4,500;
    2. Délifrance Cash in the card has an expiry date. Details will be shown on receipt upon purchase.
      Any remaining amount will be forfeited upon the expiry date;
    3. Délifrance Cash has no cash refund and cannot be exchanged for cash.

  3. La Carte VIP Membership Bonus Point Reward Program
    1. Rewards for redemption will be updated periodically without prior notice;
    2. Valid La Carte VIP Membership Card must be presented to earn Bonus Points at purchase;
    3. Bonus Points cannot be exchanged for cash;
    4. The Bonus Point Reward Program is not valid for purchase of French Party Delights, Christmas & New Year Caterings, Fresh Whole Cakes, Cash Vouchers, Supreme Cookies Tins & Vouchers, French Palmier Tins & Vouchers, premiums and special price products;
    5. Redemption of rewards is not valid on 14/2, 24-26/12 & 31/12;
    6. Bonus Points in this card have an expiry date, details will be shown on receipt upon purchase. Any remaining bonus points will be forfeited upon the expiry date;
    7. One reward can be redeemed per item of food / drink purchase;
    8. The Company reserves the right to amend the offers and the related terms & conditions without prior notice;
    9. In case of any dispute arising from this program, the decision of Délifrance (HK) Ltd. shall be final.

  4. La Carte VIP Year Round Offers
    1. Supreme Cookies & French Palmier Discount Offer is applicable to tin stocks and vouchers only;
    2. Supreme Cookies & French Palmier and Fresh Whole Cake Discount Offers are not valid for Bonus Point saving;
    3. Birthday Month Discount Offer is not valid in University stores;
    4. Birthday Month Discount Offer is not valid for online ordering;
    5. All Year Round Discount Offers are applicable to dine-in or takeaway purchase. Only one Year Round Discount Offer can be enjoyed for each transaction;
    6. All Year Round Discount Offers are not valid for retail products;
    7. Valid La Carte VIP Membership Card must be presented at purchase;
    8. Year Round Discount Offers cannot be used in conjunction with any other discounts and offers, including French Party Delights Discount Offer, Christmas & New Year Catering Discount Offer, Festive Super Deal, Conditional Cash Coupon, French Treat and non-membership offers;
    9. All offers with terms & conditions will be updated periodically without prior notice. Délifrance (HK) Ltd. reserves the right to amend the offers and the related terms & conditions without prior notice;
    10. In case of any dispute arising from this program, the decision of Délifrance (HK) Ltd. shall be final.

  5. Data Privacy
    1. If you are under 13, you should not submit any personal data to us for La Carte Délifrance VIP Membership Program application without consent from your parent or guardian;
    2. For further information about our privacy policies and practices; please refer to our Privacy Policy Statement.

Privacy Policy Statement
We are committed to safeguarding the privacy of individuals with respect to personal data. We ensure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong (the "Ordinance").This circular sets out the obligations and policies of Délifrance (HK) Ltd. under the Ordinance.

For enquiries, please contact Customer Service Department, Délifrance (HK) Ltd.
Fax: 2873 5457    Email: info@delifrance.com.hk    Website: www.delifrance.com.hk

If you do not wish to receive direct marketing promotional information from us, please write or email to our Customer Service Department, so that the Company can, at no cost, stop using your personal data for direct marketing purposes.

(If there is any inconsistency or conflict between the English version and Chinese version of this circular, the English version shall prevail.)

01/19